We usually restock new and returning slimes every Friday at 3 pm PST or 6 pm EST!
We usually restock slimes on Fridays at 3 pm PST or 6 pm EST, and, because of your incredible support, everything sells out within MINUTES (which is completely insane).
Please know that we are expanding and making larger batches to keep up with demand. Right now we’re a small team with very limited space. Thank you so much for your patience & support! <3
We don't restock every single slime every week because we create 4-6 new ones weekly. We only bring back certain ones that are in high demand. Many of our slimes are also seasonal!
Please remember: we're a small business & have limited space/staff.
All packages come with 1 tsp of borax (to mix with 1 cup of water) & a slime information card.
Contains: Polyvinyl Acetate (PVA), Borax May also contain: Colorant, Fragrance Oil, Mineral Oil, Unscented Lotion, Unscented Soap, Glycerin, Alumina Silicate (Clay), Non-Toxic Craft Materials, Non-Toxic Absorbent Polymers
If you have allergies or sensitivities, we do not recommend buying our slimes. Our ingredients are sourced from various suppliers, because of this, there is a possibility of cross-contamination with allergens (like nuts, dairy, soy, or gluten) even if they're not explicitly listed. We know it's disappointing, but your safety is our priority.
Sticky slime is easily fixed with slime activator (1 tsp of borax & exactly 1 cup of water).
If it's hot out, put your slime in the fridge to cool down.
Stickiness is completely normal with handmade slimes. Slime naturally melts over time and can also get sticky due to temperature conditions during shipping.
We highly recommend you purchase Route shipping insurance, as OG Slimes is not responsible for lost, stolen and/or damaged packages.
If you have issues with your slime, email firstname.lastname@example.org and send a picture or video within 10 days from when it was delivered.
After 10 days, OG Slimes can't help with replacements or refunds.
Yes, we ship to most countries!
Please note: we are not responsible for any additional custom's charges, duties, or taxes due.
We ship out orders Monday-Friday from our warehouse in Southern California. We do not ship over weekends.Our current processing time is 2-4 business days.
Check the tracking number in your shipping confirmation email. If it hasn't been updated for a while, let us know!
Domestic Orders: 1-3 days processing time + 2-7 days transit = 3-10 days to reach you
International Orders: 1-3 days processing time + 1-4 weeks transit = 1-5 weeks to reach you
We have no control over the shipping process once the package leaves our warehouse. Contact USPS, DHL, or UPS with your tracking number to further locate your package.
If your order hasn't shipped, email us right away at email@example.com with the correct address. If it's already shipped, you can still reach out to USPS, DHL, or UPS to redirect it.
OG Slimes is not responsible for the additional shipping costs that may occur.
Unfortunately, we are unable to add a slime to an order once it is placed.
Your package was most likely sent back due to an address issue. Incorrect addresses are the most common reason packages are returned. Once we receive the package, you will be refunded for the slimes. However, the shipping cost will not be refunded.
IF YOU PURCHASED ROUTE SHIPPING INSURANCE:
We will provide you with a tracking number to help you monitor when your shipment will be delivered. We are not responsible for incorrect addresses given by the customer or packages stolen after delivery. When you add Route Package Protection at checkout, you can easily file issues for lost, stolen, or damaged packages in the unfortunate case that they arise. Route is premium package protection for your online orders. Purchased Route and need to file a shipping claim? File here: https://claims.route.com
If your package is marked as delivered (stolen): You can file a claim with Route that can be approved no earlier than 5 days and no later than 15 days from when it was marked as delivered. Orders over $100 USD require a police report.
If your package is damaged: You can file a claim with Route for damaged items, attaching photos of the package and item no later than 15 days from when the package was marked delivered.
If the package is lost: You can file a claim with Route for lost packages that can be approved no earlier than 7 days and no later than 30 days from the last update, 60 days from order date.
We are not responsible for lost, stolen or damaged packages unless Route Package Protection was purchased at checkout.
You have 30 days to return your purchase for a refund. However, the item must be unused, unopened, and in the original packaging it was sent in. Because our products are intended for personal use, we do not accept returns for products that have been opened or used in any way due to health and safety reasons. Please email us at firstname.lastname@example.org to request a refund and include photos of the unused item(s). We will notify you where to send your product.
If we have not answered your question here, please contact us at email@example.com. Be sure to include your order number and exact name on the order.
RETURNS & CANCELLATIONS
All sales are final. Cancellations are not accepted after the order has been shipped.
We do not issue returns or replacements for slimes that become over-activated at no fault of our own. Please see our Slime Care 101 page for instructions on how to troubleshoot your slime.
You can ask for a return for unused items in the original unopened shipping box within 10 days of delivery. We don't give refunds for items that have been opened or played with.
Please email firstname.lastname@example.org to request a return. We do not offer prepaid return labels.
Please email email@example.com with your order number and a picture of the damaged slime.
Please email firstname.lastname@example.org with your order number and a picture of the incorrect slime.
If we still have the original slime available, we'll send out a replacement free of charge.
If we don't have the original slime available, we'll issue a refund for the incorrect slime or offer a substitute.