We usually restock new and returning slimes every Friday at 3 pm PST or 6 pm EST!
General
Please see our Slime Care 101 page for help with your slime! ☻
When do you restock?
Why don’t you restock every slime?
We don't restock every single slime every week because we create 4-6 new ones weekly. We only bring back certain ones that are in high demand. Many of our slimes are seasonal!
My Slime arrived really stiff/Over-activated
Given the extreme heat this summer, we're taking extra precautions to ensure our slimes arrive in good condition. To prevent them from melting during delivery, we are over-activating them. This means the slimes may feel firmer than usual upon arrival.
However, once they are exposed to the heat, they will soften and return to their normal, enjoyable consistency.
Please don't be concerned if they seem too firm initially; it's just a measure we've taken to ensure they don't turn into a puddle during transit. Enjoy your slime, and remember to store it in a cool place to maintain its perfect texture!
My slime is sticky!
Sticky slime is easily fixed with slime activator (1 tsp of borax & exactly 1 cup of water).
If it's hot out, put your slime in the fridge to cool down.
Stickiness is completely normal with handmade slimes. Slime naturally melts over time and can also get sticky due to temperature conditions during shipping.
Please see our Slime Care 101 page for more help!
slime ingredients + allergen info
Contains: Polyvinyl Acetate (PVA), Borax
May also contain: Colorant, Fragrance Oil, Mineral Oil, Unscented Lotion, Unscented Soap, Glycerin, Alumina Silicate (Clay), Non-Toxic Craft Materials, Non-Toxic Absorbent Polymers
If you have allergies or sensitivities, we do not recommend buying our slimes. Our ingredients are sourced from various suppliers, because of this, there is a possibility of cross-contamination with allergens (like nuts, dairy, soy, or gluten) even if they're not explicitly listed. We know it's disappointing, but your safety is our priority.
Shipping & Handling
Please note: Shipping costs are non-refundable.
I have a problem with my order!
If you have issues with your slime, email help@ogslimes.com and send a picture or video within 10 days from when it was delivered.
After the 10 day period, OG Slimes can't help with replacements or refunds.
Where is my order?
Check the tracking number in your shipping confirmation email. If it hasn't been updated for a while, let us know!
Domestic Orders: 2-4 days processing time + 2-7 days transit = 3-10 days to reach you
International Orders: typically takes 2-5 business days for Express shipments to arrive. Standard shipments usually take between 6-14 business days.
Note: These time ranges do not include fulfillment time in the warehouse or any delivery delays due to customs clearance, extreme weather, or pandemic-related conditions. We have no control over the shipping process once the package leaves our warehouse. We strongly advise contacting the delivery carrier with your tracking number to further locate your package.
when will my order ship?
We ship out orders Monday-Thursday from our warehouse in Southern California. We do not ship over weekends. Our current processing time is 2-4 business days.
Do you ship internationally?
Yes, we ship to most countries!
How do I pay duties/taxes?
With DDP (delivery duties paid), you pay duties and taxes at checkout, see the full cost upfront, and avoid extra charges on delivery. DDP also speeds up customs and lowers landed costs through our provider’s network. With DDU, duties and taxes are paid when the order is delivered.
What if my order becomes stuck in customs?
Most DDP shipments clear customs quickly through our managed network. Occasionally, customs may require a formal review and request more information. In those cases, a third-party representative will reach out to you directly. Reviews can take a few hours to several days or, in rare cases, weeks depending on the country’s workload.
Can I combine multiple orders?
At this time, we're unable to combine orders, but we're actively working on a solution to bring this option back for our customers. We appreciate your patience and understanding!
Can I change my address?
If your order hasn't shipped, email us right away at help@ogslimes.com with the correct address. If it's already shipped, you can try to reach out to the delivery carrier to redirect it.
OG Slimes is not responsible for the additional shipping costs that may occur.
Can I add a slime to my order once it’s placed?
We’d be happy to add to your existing order, provided the requested slime is in stock and the shipping label hasn't been generated yet.
My package got sent back to your warehouse.
Your package was most likely sent back due to an address issue. Incorrect addresses are the most common reason packages are returned. Once we receive the package, you will be refunded for the slimes. However, the shipping cost will not be refunded.
What do I do if my order gets lost, damaged, or stolen?
We will provide you with a tracking number to help you monitor when your shipment will be delivered. We are not responsible for incorrect addresses given by the customer or packages stolen after delivery.
Please email us at help@ogslimes.com with your order number if your package has been lost, damaged or stolen.
how do I contact you with a question not answered here?
If we have not answered your question here, please contact us at help@ogslimes.com. Be sure to include your order number and exact name on the order.
returns & Cancellations
All sales are final. Cancellations are not accepted after the order has been shipped.
Can I return my slime?
You can ask for a return for unused items in the original unopened shipping box within 10 days of delivery. Due to the nature of our products, we don't give refunds for packages that have been opened or for slimes that have been played with.
We do not issue returns or replacements for slimes that become over-activated at no fault of our own. Please see our Slime Care 101 page for instructions on how to troubleshoot your slime.
Please email help@ogslimes.com to request a return. We do not offer prepaid return labels.
My slime was damaged during shipping.
Please email help@ogslimes.com with your order number and a picture of the damaged slime.
I received the wrong item.
Please email help@ogslimes.com with your order number and a picture of the incorrect slime.
If we still have the original slime available, we'll send out a replacement free of charge.
If we don't have the original slime available, we'll issue a refund for the incorrect slime or offer a substitute.