Given the extreme heat this summer, we're taking extra precautions to ensure our slimes arrive in good condition. To prevent them from melting during delivery, we are over-activating them. This means the slimes may feel firmer than usual upon arrival.

However, once they are exposed to the heat, they will soften and return to their normal, enjoyable consistency.

Please don't be concerned if they seem too firm initially; it's just a measure we've taken to ensure they don't turn into a puddle during transit. Enjoy your slime, and remember to store it in a cool place to maintain its perfect texture!

We usually restock new and returning slimes every Friday at 3 pm PST or 6 pm EST!

We don't restock every single slime every week because we create 4-6 new ones weekly. We only bring back certain ones that are in high demand. Many of our slimes are also seasonal!

Please remember: we're a small business & have limited space/staff.

Contains: Polyvinyl Acetate (PVA), Borax
May also contain: Colorant, Fragrance Oil, Mineral Oil, Unscented Lotion, Unscented Soap, Glycerin, Alumina Silicate (Clay), Non-Toxic Craft Materials, Non-Toxic Absorbent Polymers

If you have allergies or sensitivities, we do not recommend buying our slimes. Our ingredients are sourced from various suppliers, because of this, there is a possibility of cross-contamination with allergens (like nuts, dairy, soy, or gluten) even if they're not explicitly listed. We know it's disappointing, but your safety is our priority.

Sticky slime is easily fixed with slime activator (1 tsp of borax & exactly 1 cup of water).

If it's hot out, put your slime in the fridge to cool down.

Stickiness is completely normal with handmade slimes. Slime naturally melts over time and can also get sticky due to temperature conditions during shipping.

Please see our Slime Care 101 page for more help!

If you have issues with your slime, email help@ogslimes.com and send a picture or video within 10 days from when it was delivered.

After 10 days, OG Slimes can't help with replacements or refunds.

Check the tracking number in your shipping confirmation email. If it hasn't been updated for a while, let us know!

Domestic Orders: 1-3 days processing time + 2-7 days transit = 3-10 days to reach you

International Orders: 1-3 days processing time + 1-4 weeks transit = 1-5 weeks to reach you

We have no control over the shipping process once the package leaves our warehouse. Contact USPS, DHL, or UPS with your tracking number to further locate your package.

We ship out orders Monday-Friday from our warehouse in Southern California. We do not ship over weekends. Our current processing time is 2-4 business days.

Yes, we ship to most countries!

Please note: we are not responsible for any additional custom's charges (VAT), duties, or taxes due. 

Yes! We can combine multiple orders as long as the orders have not shipped. Please email our customer service with your order numbers & we will fulfill your request. A refund for the shipping cost difference will also be provided.

If your order hasn't shipped, email us right away at help@ogslimes.com with the correct address. If it's already shipped, you can still reach out to USPS, DHL, or UPS to redirect it.

OG Slimes is not responsible for the additional shipping costs that may occur.  

We’d be happy to add to your existing order, provided the requested slime is in stock and the shipping label hasn't been generated yet.

Your package was most likely sent back due to an address issue. Incorrect addresses are the most common reason packages are returned. Once we receive the package, you will be refunded for the slimes. However, the shipping cost will not be refunded.

We will provide you with a tracking number to help you monitor when your shipment will be delivered. We are not responsible for incorrect addresses given by the customer or packages stolen after delivery. When you add Route Package Protection at checkout, you can easily file issues for lost, stolen, or damaged packages in the unfortunate case that they arise. Route is premium package protection for your online orders. Purchased Route and need to file a shipping claim? File here: https://claims.route.com

If your package is marked as delivered (stolen): You can file a claim with Route that can be approved no earlier than 5 days and no later than 15 days from when it was marked as delivered. Orders over $100 USD require a police report.

If your package is damaged: You can file a claim with Route for damaged items, attaching photos of the package and item no later than 15 days from when the package was marked delivered.

If the package is lost: You can file a claim with Route for lost packages that can be approved no earlier than 7 days and no later than 30 days from the last update, 60 days from order date.

We are not responsible for lost, stolen or damaged packages unless Route Package Protection was purchased at checkout.

You have 30 days to return your purchase for a refund. However, the item must be unused, unopened, and in the original packaging it was sent in. Because our products are intended for personal use, we do not accept returns for products that have been opened or used in any way due to health and safety reasons. Please email us at help@ogslimes.com to request a refund and include photos of the unused item(s). We will notify you where to send your product.

If we have not answered your question here, please contact us at help@ogslimes.com. Be sure to include your order number and exact name on the order.

You can ask for a return for unused items in the original unopened shipping box within 10 days of delivery. We don't give refunds for packages that have been opened or for slimes that have been played with.

Please email help@ogslimes.com to request a return. We do not offer prepaid return labels. 

Please email help@ogslimes.com with your order number and a picture of the damaged slime.

Please email help@ogslimes.com with your order number and a picture of the incorrect slime.

If we still have the original slime available, we'll send out a replacement free of charge.

If we don't have the original slime available, we'll issue a refund for the incorrect slime or offer a substitute.