FAQ

GENERAL

It's normal for slimes to deflate/shrink over time! 

What's included in my package? 
All packages come with 1 tsp of borax & a slime care card. 

Do you use borax powder in your slimes?
Yes, we use a diluted borax solution. 

SHIPPING + HANDLING

When will my order ship? 
Our current processing time is 1-3 business days. Note: business days do not include weekends!

Can I change my address?
If your order hasn't shipped yet, please email us asap at help@ogslimes.com with the correct address. If your slime has already shipped, you can still contact USPS to redirect your package. 

Where is my order?
Please check the tracking number provided. If you're tracking number has not been updated for a while, please let us know! 

→ 1-3 days processing time + 2-7 days transit = 3-10 days to reach you

I paid for 2 day shipping and it's been 2 days, where is my package? 
2 day shipping does not mean your package will arrive in 2 days. It means that it will arrive in 2 days once your order is picked up by USPS!

My slime was damaged during transit. What do I do? 
Please email help@ogslimes.com with a picture of the damaged slime.

I received the wrong slime. What do I do? 
Please email help@ogslimes.com with a photo of the incorrect slime.

My package got sent back to your warehouse. What happens now?
Your package was most likely sent back due to an address issue. Incorrect addresses are the 
most common reason packages are returned. Once we receive the package, you will be refunded for the slimes. However, the shipping will not be refunded.

INTERNATIONAL SHIPPING

Can I change my address? 
If your order hasn't shipped yet, please email us at help@ogslimes.com with the correct address. If your slime has already shipped, you can still contact USPS to redirect your package. 

Where is my order? 
Please check the tracking number provided! If your tracking number has not been updated for a while, it is possible that your package was misplaced. Please email us at help@ogslimes.com.

→ 1-3 days processing time + 1-3 weeks transit  

Note: we are not responsible for any additional custom's charges, duties, or taxes due. 

RETURNS + CANCELLATIONS

All sales are final. Cancellations are not allowed after the order has been shipped. Returns are not accepted due to the nature of our product.