We restock new and returning slimes every Friday at 3 pm PST or 6 pm EST!
General
Please see our Slime Care 101 page for help with your slime! ☻
When do you restock?
Why don’t you restock every slime?
We create 4-6 new slimes every week, so we can't restock every slime. We only bring back select slimes that are in high demand, and many of our slimes are seasonal!
My Slime arrived stiff or Over-activated.
To help ensure your slimes arrive in the best possible condition, we may slightly over-activate them before shipping. This helps protect the texture during transit and prevents slimes from becoming overly sticky or melted due to temperature changes.
As a result, your slime may feel firmer than expected when it first arrives. This is completely normal and will gradually soften with play and time at room temperature.
During warmer months, we may increase activation a bit more than usual since delivery trucks can reach very high temperatures. This extra step helps protect your slime during transit and ensures it arrives in the best possible condition.
For additional tips, please visit our Slime Care 101 page.
My slime is sticky!
Sticky slime is easily fixed with slime activator (1 tsp borax mixed with exactly 1 cup of water).
If it's hot outside, try placing your slime in the refrigerator for 10-15 minutes before playing with it.
Stickiness is completely normal with handmade slime. Slime naturally softens over time and may also become sticky due to temperature changes during shipping.
Please see our Slime Care 101 page for more help!
Slime ingredients & allergen information.
Contains: Polyvinyl Acetate (PVA), Borax
May also contain: Colorant, Fragrance Oil, Mineral Oil, Unscented Lotion, Unscented Soap, Glycerin, Alumina Silicate (Clay), Non-Toxic Craft Materials, Non-Toxic Absorbent Polymers
If you have allergies or sensitivities, we do not recommend buying our slimes. Our ingredients are sourced from various suppliers, because of this, there is a possibility of cross-contamination with allergens (like nuts, dairy, soy, or gluten) even if they're not explicitly listed. We know it's disappointing, but your safety is our priority.
Shipping & Orders
Find answers about shipping, tracking, address changes, and more.
When will my order ship?
We ship orders Monday through Thursday from our warehouse in Southern California.
Our current processing time is 1-5 business days. Once your order ships, you'll receive a shipping confirmation email with tracking information.
Where is my order?
Check the tracking number in your shipping confirmation email for the latest updates.
Domestic Orders: Please allow 1-5 business days for processing and 2-7 business days for transit.
International Orders: Express shipments typically arrive within 2-5 business days after shipping. Standard international shipments typically arrive within 6-14 business days after shipping.
Please note: Shipping estimates do not include processing time and may be affected by carrier delays, customs clearance, weather, holidays, or other factors outside our control.
If your tracking has not updated for an extended period of time, please contact us and we'll be happy to assist.
Do you ship internationally?
Yes, we ship to most countries. Please note that we do not ship to international PO boxes.
How do I pay duties/taxes?
All international orders are shipped using DDU (Delivered Duty Unpaid). Duties, taxes, and import fees are not included at checkout and are the responsibility of the recipient.
If applicable, your local customs office or delivery carrier will contact you for payment before or at the time of delivery. These fees are set by your country's customs authority and are outside of our control.
What if my order becomes stuck in customs?
Occasionally, customs may require a formal review and request additional information. In those cases, a third-party representative may contact you directly. Reviews can take anywhere from a few hours to several days and, in rare cases, several weeks depending on the country's customs process.
Do you offer free shipping?
We offer free shipping on U.S. orders over $70. If your order qualifies, the free shipping option will automatically appear at checkout.
Please note that free shipping promotions do not apply to all shipping methods or destinations.
Can I change my address?
If your order hasn't shipped, you may be able to update your address through your Orders Page or contact us as soon as possible with your order number and updated address.
If your order has already shipped, you may be able to contact the delivery carrier to request a redirect. Additional shipping or carrier fees may apply.
Can I add a slime to my order?
If your order hasn't shipped, you may be able to add a slime through your Orders Page or contact us as soon as possible with your order number and the slime you'd like to add.
Items must be in stock and your shipping label must not have been generated yet.
Can I combine multiple orders?
Yes, if your orders have not shipped yet, our system will automatically combine eligible orders placed under the same account or shipping address.
If your orders have not shipped and you would like them combined, please contact us as soon as possible with your order numbers and we'll be happy to take a look.
My package is lost, stolen, damaged, or returned.
Please visit our Returns Portal to submit a claim if your package has been lost, damaged or stolen.
If your package is returned to us due to an incorrect or incomplete address, you will be refunded for the items once the package is received back at our warehouse. Original shipping charges are non-refundable.
We are not responsible for incorrect addresses provided by the customer or for packages that are lost or stolen after being marked as delivered. Please double-check your shipping address before placing your order and monitor your tracking information once your package ships.
Returns & Cancellations
All sales are final except where required by applicable law or outlined below.
Can I cancel my order?
Orders can only be canceled before they have been shipped.
If your order has not shipped yet, you may be able to cancel it through your Orders Page or contact us as soon as possible.
Once an order has been fulfilled and handed off to the carrier, we are unable to make changes or cancellations.
Can I return my slime?
Please go to our Returns Portal to begin a return.
You can ask for a return for unused items in the original unopened shipping box within 10 days of delivery. Due to the nature of our products, we don't give refunds for packages that have been opened or for slimes that have been played with.
We do not issue returns or replacements for slimes that become over-activated at no fault of our own. Please see our Slime Care 101 page for instructions on how to troubleshoot your slime.
EU customers: Please see "I Live In The EU, Can I Withdraw My Order?" below for information about your withdrawal rights.
My order arrived damaged.
Please visit our Returns Portal to submit a claim.
To help us process your claim, please include photos of the damaged item and packaging within 10 days of delivery.
I received the wrong item.
Please contact us with your order number and a picture of the incorrect slime.
If we still have the original item available, we'll send out a replacement free of charge.
If we don't have the original item available, we'll issue a refund for the incorrect item or offer a substitute.
I Live In The EU, Can I Withdraw my Order?
If your order is shipped to a country within the European Union, you may have the right to withdraw from your purchase within 14 days of receiving your order.
To exercise your right of withdrawal, please visit our Returns Portal.
- Submit your name and order information through the portal.
- You will receive confirmation by email.
- Return shipping costs are the responsibility of the customer unless withdrawal coverage was purchased at checkout.
- Returned items must be sent back in the same condition in which they were received.
- Refunds will be issued within fourteen (14) days of receiving your withdrawal request and, where applicable, the returned goods or proof that they have been shipped back to us.
Certain products may be exempt from withdrawal rights where permitted by applicable law.