FAQ

GENERAL

It's normal for slimes to deflate/shrink over time! Please see our SLIME CARE page before handling slime.

What's included in my package? 
All packages come with 1 tsp of borax & a slime care card. 

Do you use borax powder in your slimes?
Yes, we use a diluted borax solution. 

If I buy a slime now, can I save it as a gift for Christmas?
Yes! Our slimes have a shelf life of up to 3-6 months depending on the texture. The slime textures with the longest shelf life are the Cloud Creme, Cloud, Icee and Fluffy. All other slime textures may need to be activated if they become sticky or softened if they become hard. This is normal for the nature of the product. We include a little packet of borax and instruction card with every order to activate the slime in case it's sticky. Please see our slime care page for instructions and tips.  

 

SHIPPING + HANDLING

Please note: Shipping costs are non-refundable.

We highly recommend you purchase Route shipping insurance, as OG Slimes is not responsible for lost, stolen and/or damaged packages.

When will my order ship? 
Our current processing time is 1-3 business days. Note: business days do not include weekends! We ship from Southern California.

Can I change my address?
If your order hasn't shipped yet, please email us asap at help@ogslimes.com with the correct address. If your slime has already shipped, you can still contact USPS or UPS to redirect your package. 

Can I add a slime to my order once it is placed?
Unfortunately, we are unable to add a slime to an order once it is placed. 

Where is my order?
Please check the tracking number provided in your shipping email confirmation. If you're tracking number has not been updated for a while, please let us know! 

→ 1-3 days processing time + 2-7 days transit = 3-10 days to reach you

Please note that we have no control over the shipping process once the package leaves our warehouse. Contact USPS or UPS with your tracking number to further locate your package.

I paid for 2 day shipping and it's been 2 days, where is my package? 
2 day shipping does not mean your package will arrive in 2 days. It means that it will arrive in 2 days once your order is picked up by USPS or UPS!

My slime was damaged during transit. What do I do? 
Please email help@ogslimes.com with a picture of the damaged slime.

I received the wrong slime. What do I do? 
Please email help@ogslimes.com with a photo of the incorrect slime.

My package got sent back to your warehouse. What happens now?
Your package was most likely sent back due to an address issue. Incorrect addresses are the 
most common reason packages are returned. Once we receive the package, you will be refunded for the slimes. However, the shipping cost will not be refunded.

I'm unhappy with the slime. What do I do? 
Please email help@ogslimes.com with a picture or video of the slime no later than 7 days from when the package was marked delivered. After the 7 days, OG Slimes can no longer assist with replacements and refunds. 

 

IF YOU PURCHASED ROUTE SHIPPING INSURANCE:

What should I do if my order is lost, damaged or stolen? 
We will provide you with a tracking number to help you monitor when your shipment will be delivered. We are not responsible for incorrect addresses given by the customer or packages stolen after delivery. When you add Route Package Protection at checkout, you can easily file issues for lost, stolen, or damaged packages in the unfortunate case that they arise. Route is premium package protection for your online orders. Purchased Route and need to file a shipping claim? File here: https://claims.route.com

If your package is marked as delivered (stolen): You can file a claim with Route that can be approved no earlier than 5 days and no later than 15 days from when it was marked as delivered. Orders over $100 USD require a police report.

If your package is damaged: You can file a claim with Route for damaged items, attaching photos of the package and item no later than 15 days from when the package was marked delivered.

If the package is lost: You can file a claim with Route for lost packages that can be approved no earlier than 7 days and no later than 30 days from the last update, 60 days from order date.

We are not responsible for lost, stolen or damaged packages unless Route Package Protection was purchased at checkout.

How do I return an item?
You have within 30 days to return your purchase for a refund. However, the item must be unused, unopened, and in the original packaging it was sent in. Because our products are intended for personal use, we do not accept returns for products that have been opened or used in any way due to health and safety reasons. Please email us at help@ogslimes.com to request a refund and include photos of the unused item(s). We will notify you where to send your product.
 

How do I contact you with a question not answered here?
If we have not answered your question here, please contact us at help@ogslimes.com. Be sure to include your order number and exact name on the order.

INTERNATIONAL SHIPPING

Can I change my address? 
If your order hasn't shipped yet, please email us at help@ogslimes.com with the correct address. If your slime has already shipped, you can still contact USPS or UPS to redirect your package. 

Where is my order? 
Please check the tracking number provided! If your tracking number has not been updated for a while, it is possible that your package was misplaced. Please email us at help@ogslimes.com.

→ 1-3 days processing time + 1-4 weeks transit  

Please note: we are not responsible for any additional custom's charges, duties, or taxes due. 

RETURNS + CANCELLATIONS

All sales are final. Cancellations are not accepted after the order has been shipped. 
You can request a return for unopened items in its original packaging within 10 days of your delivery. Please email help@ogslimes.com to request a return.
  

We do not issue returns or replacements for slimes that become over-activated at no fault of our own. Please see our slime care page for clear instructions on how to activate slime if it arrives sticky.

CONTACT INFO

Customer service:
help@ogslimes.com
 
Business inquiries:
olivya@ogslimes.com
(310) 896-5537