Refund policy

All sales are final except where required by applicable law.
Due to the nature of our products, returns are generally not accepted.

Damages + Refunds
Please inspect your order upon receipt and contact us immediately if your item is defective, damaged, or if you receive the wrong item so we can evaluate the issue and make it right. You can contact us at help@ogslimes.com.

If your claim is approved, your refund will be processed to your original payment method. Please note that it may take additional time for your bank or credit card provider to process and post the refund.

Exceptions/Non-Returnable Items
Unfortunately, we cannot accept returns on sale items, gift cards, or products that have been opened, used, or altered, except where required by applicable law.

European Union Right of Withdrawal
If your order is shipped to a country within the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, without providing a reason.

To exercise your right of withdrawal, please visit our Returns Portal.

To complete your withdrawal request, you will be asked to provide your name and order information. Once submitted, you will receive confirmation by email.

Exercising your right of withdrawal does not guarantee an immediate refund. Returned items must comply with the conditions outlined below.

Customers are responsible for return shipping costs unless withdrawal coverage was purchased at checkout. If a prepaid return label is provided, the cost of the label may be deducted from your refund where permitted by law.

Returned items must be sent back in the same condition in which they were received, without excessive handling beyond what is necessary to inspect the product, and with proof of purchase.

We will issue any refund within fourteen (14) days of receiving your withdrawal request and, where applicable, the returned goods or proof that the goods have been shipped back to us.

Certain products may be exempt from withdrawal rights where permitted by applicable law.