All packages come with 1 tsp of borax (to mix with 1 cup of water) & a slime information card. 

Contains: Polyvinyl Acetate (PVA), Borax
May also contain: Colorant, Fragrance Oil, Mineral Oil, Unscented Lotion, Foam Soap, Cornstarch, Glycerin, Alumina Silicate (Clay), Non-Toxic Craft Materials, Non-Toxic Absorbent Polymers

Sticky slime is easily fixed with slime activator (1 tsp of borax & exactly 1 cup of water).

If it's hot out, put your slime in the fridge to cool down.

Stickiness is completely normal with handmade slimes. Slime naturally melts over time and can also get sticky due to temperature conditions during shipping.

Please see our Slime Care 101 page for more help!

Slime levels refer to how tacky and holdable a slime is.

1. Advanced = SUPER Tacky
2. Intermediate = Kinda Tacky
3. Beginner = Not Tacky

There's a certain way to play with slime so it doesn't stick, but it does take some time to get used to handling slime. This is why we label slimes and recommend first time buyers purchase beginner slimes!

We're not saying you CAN'T buy an advanced slime as your first slime purchase, but you may have a bad experience if you don't know how to handle it correctly. It may feel super sticky, start melting everywhere, get stuck to things, etc.

Carpet:

1. If the slime spill is still fresh, apply ice or ice packs for 10-15 minutes to freeze the slime and then scrape it out of the carpet and vacuum it up.
2. Mix a 2:1 vinegar and water solution. Sprinkle baking soda over the slime spot and then spray it with the vinegar and water. After 10 minutes, clean the stain with a scrub brush and wipe up the extra baking soda and slime particles with a paper towel. Dab warm water on the stain and allow it to dry before vacuuming.

Clothes:

1. Wash with hot water and laundry detergent.

Please email help@ogslimes.com with a picture or video of the slime no later than 10 days from when the package was marked delivered. After the 10 days, OG Slimes can no longer assist with replacements and refunds. 

Yes, we ship to most countries!

Please note: we are not responsible for any additional custom's charges, duties, or taxes due. 

We ship out orders Monday-Friday from our warehouse in Southern California. Our current processing time is 1-3 business days.

Please check the tracking number provided in your shipping email confirmation. If you're tracking number has not been updated for a while, please let us know! 

Domestic Orders: 1-3 days processing time + 2-7 days transit = 3-10 days to reach you

International Orders: 1-3 days processing time + 1-4 weeks transit = 1-5 weeks to reach you

We have no control over the shipping process once the package leaves our warehouse. Contact USPS, DHL, or UPS with your tracking number to further locate your package.

If your order hasn't shipped yet, please email us ASAP at help@ogslimes.com with the correct address.

If your slime has already shipped, you can still contact USPS, DHL, or UPS to redirect your package. OG Slimes is not responsible for the additional shipping costs that may occur.  

Unfortunately, we are unable to add a slime to an order once it is placed. 

Your package was most likely sent back due to an address issue. Incorrect addresses are the most common reason packages are returned. Once we receive the package, you will be refunded for the slimes. However, the shipping cost will not be refunded.

We will provide you with a tracking number to help you monitor when your shipment will be delivered. We are not responsible for incorrect addresses given by the customer or packages stolen after delivery. When you add Route Package Protection at checkout, you can easily file issues for lost, stolen, or damaged packages in the unfortunate case that they arise. Route is premium package protection for your online orders. Purchased Route and need to file a shipping claim? File here: https://claims.route.com

If your package is marked as delivered (stolen): You can file a claim with Route that can be approved no earlier than 5 days and no later than 15 days from when it was marked as delivered. Orders over $100 USD require a police report.

If your package is damaged: You can file a claim with Route for damaged items, attaching photos of the package and item no later than 15 days from when the package was marked delivered.

If the package is lost: You can file a claim with Route for lost packages that can be approved no earlier than 7 days and no later than 30 days from the last update, 60 days from order date.

We are not responsible for lost, stolen or damaged packages unless Route Package Protection was purchased at checkout.

You have 30 days to return your purchase for a refund. However, the item must be unused, unopened, and in the original packaging it was sent in. Because our products are intended for personal use, we do not accept returns for products that have been opened or used in any way due to health and safety reasons. Please email us at help@ogslimes.com to request a refund and include photos of the unused item(s). We will notify you where to send your product.

If we have not answered your question here, please contact us at help@ogslimes.com. Be sure to include your order number and exact name on the order.

You can request a return for unused items in it's original unopened shipping box within 10 days of the delivery date. We do not issue refunds for opened/played with items.

Please email help@ogslimes.com to request a return. We do not offer prepaid return labels. 

Please email help@ogslimes.com with your order number and a picture of the damaged slime.

Please email help@ogslimes.com with your order number and a picture of the incorrect slime.

If we still have the original slime available, we will send out a replacement free of charge.

If we don't have the original slime available, we'll issue a refund for the incorrect slime or offer a substitute.