Given the extreme heat this summer, we're taking extra precautions to ensure our slimes arrive in good condition. To prevent them from melting during delivery, we are over-activating them. This means the slimes may feel firmer than usual upon arrival.

However, once they are exposed to the heat, they will soften and return to their normal, enjoyable consistency.

Please don't be concerned if they seem too firm initially; it's just a measure we've taken to ensure they don't turn into a puddle during transit. Enjoy your slime, and remember to store it in a cool place to maintain its perfect texture!

We usually restock new and returning slimes every Friday at 3 pm PST or 6 pm EST!

We don't restock every single slime every week because we create 4-6 new ones weekly. We only bring back certain ones that are in high demand. Many of our slimes are seasonal!

Contains: Polyvinyl Acetate (PVA), Borax
May also contain: Colorant, Fragrance Oil, Mineral Oil, Unscented Lotion, Unscented Soap, Glycerin, Alumina Silicate (Clay), Non-Toxic Craft Materials, Non-Toxic Absorbent Polymers

If you have allergies or sensitivities, we do not recommend buying our slimes. Our ingredients are sourced from various suppliers, because of this, there is a possibility of cross-contamination with allergens (like nuts, dairy, soy, or gluten) even if they're not explicitly listed. We know it's disappointing, but your safety is our priority.

Sticky slime is easily fixed with slime activator (1 tsp of borax & exactly 1 cup of water).

If it's hot out, put your slime in the fridge to cool down.

Stickiness is completely normal with handmade slimes. Slime naturally melts over time and can also get sticky due to temperature conditions during shipping.

Please see our Slime Care 101 page for more help!

You can ask for a return for unused items in the original unopened shipping box within 10 days of delivery. We don't give refunds for packages that have been opened or for slimes that have been played with.

We do not issue returns or replacements for slimes that become over-activated at no fault of our own. Please see our Slime Care 101 page for instructions on how to troubleshoot your slime.

Please email help@ogslimes.com to request a return. We do not offer prepaid return labels. 

Please email help@ogslimes.comwith your order number and a picture of the damaged slime.

Please email help@ogslimes.com with your order number and a picture of the incorrect slime.

If we still have the original slime available, we'll send out a replacement free of charge.

If we don't have the original slime available, we'll issue a refund for the incorrect slime or offer a substitute.